Elena Sorlini, MD & CEO, Abu Dhabi Airports says, passengers can expertise ‘a chunk of artwork and a excessive stage of service’, at Zayed Worldwide’s new terminal, one in every of Abu Dhabi’s 5 airports
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Abu Dhabi’s Zayed Worldwide Airport with an expanded capability and a brand new terminal constructing might be an excellent “answer” for passengers at a time when footfalls at Dubai airport are anticipated to breach its capability, in line with its CEO Elena Sorlini.

“Dubai airport has hit its capability, they may develop a bit extra however they may want growth at Dubai World Centre. However we’re right here now to cater to the additional demand. I believe we’re going to present good options till they’ll be prepared,” Ms. Sorlini instructed The Hindu throughout a web-based interplay.

India is the biggest marketplace for Abu Dhabi, having fun with 21% of the market share with 4.78 million passengers yearly. Within the month of Might, 28% of the overall flight actions (arrivals and departures) had been to and from India. Zayed Worldwide Airport – one in every of 5 airports in Abu Dhabi, recorded 22.5 million passengers final yr and expects this to develop to 27 million passengers by the top of 2024. It has a complete capability of 45 million passengers, which will be expanded to 65 million passengers.

‘Distinctive expertise’

“India is the quickest rising market, and due to this fact the curiosity that it stays related for all of UAE,” Ms. Sorlini stated.

Passengers can expertise an attractive constructing which is a chunk of artwork and a excessive stage of service, Ms. Sorlini stated in regards to the new terminal that started operations in November 2023. Unfold over 7,42,000 sq metre, the terminal can course of as much as 11,000 passengers per hour and function 79 plane at any given time. It additionally has 160 retail, meals and beverage retailers.

“The extent of consideration to the shopper we provide is peculiar. Passengers are on the centre of our focus, whether or not it’s retail, meals and drinks and biometric expertise for sooner and safer passenger processing. There are additionally lots of people on the bottom to offer passenger help. The airport can also be intuitive akin to enabling passengers to find their boarding gates. There isn’t a have to take a practice and alter terminals, as it’s all beneath one roof. For departing passengers too there’s one entry level,” Ms. Sorlini stated explaining the airport’s advantages.